CasaOrnexa Terms and Conditions
1. Scope of Agreement
This document outlines the relationship between CasaOrnexa
and our visitors. By accessing our site or placing an order, you agree to
these terms in full. Our operations are strictly governed by
Swiss
consumer standards and the
Federal Act on Data Protection (FADP)
.
2. Regional Service Limitation
We are a dedicated retailer for the Swiss market.
-
Our services, marketing, and deliveries are restricted to residents
within Switzerland.
-
We do not facilitate international shipping or provide services to
addresses outside of the Swiss borders.
-
By placing an order, you confirm your residency and delivery destination
are within this region.
3. Transaction Model: Cash on Delivery
To ensure a reliable experience, we operate exclusively on a
Cash on Delivery (COD)
basis.
-
No payment is collected during the checkout process on our website.
-
The total amount for your order is collected in person by the delivery
agent when the items reach your address.
-
The price shown on your order summary is the final amount due; there are
no hidden fees.
4. Logistics and Arrival Timelines
We manage our logistics to provide clear expectations for our patrons:
-
Preparation: We require
2 business days
for order packaging and quality checks.
-
Transit: Delivery within Switzerland
typically takes 1 to 2 business days following
dispatch.
-
Total Timeline: You should expect your order within
3 to 4 business days from the moment it is placed.
5. Returns, Refunds, and Inspections
We maintain a professional return process for specific scenarios:
-
Return Window: You have 30 days from
the delivery date to request a return for damaged or incorrect items.
-
No-Cost Pickup: We arrange a courier to collect the
item from your address at no cost to you.
-
Inspection: Items are inspected at our facility within
24 hours of arrival.
-
Refund Method: Approved refunds are issued via bank
transfer.
-
Processing: Funds usually reflect in your account
within 7 business days, depending on your bank.
6. Final Sale Policy
We encourage you to review your selection thoroughly before finalising an
order. CasaOrnexa does not accept returns, provide
exchanges, or offer refunds for a change of mind.
Our return services are strictly reserved for items that are damaged,
incorrect, or the wrong size.
7. Support and Communication
Our team is available to help with any enquiries regarding these terms or
your order.
8. Legal Jurisdiction
These terms are governed by the laws of Switzerland. Any
disputes related to your use of this site or your purchases will be handled
within the jurisdiction of the Swiss courts.
9. Privacy Integration
We handle your personal details with integrity. All data collected during
the ordering and delivery process is managed in strict accordance with the
FADP. For detailed information, please refer to our
Privacy Commitment page.
Company Name: CasaOrnexa
Region: Switzerland
Email: support@casaornexa.com
